Refund and Returns Policy

At KaTMID, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not entirely satisfied with your purchase, we are here to assist you with our return policy. Please read the following guidelines carefully to understand how returns work at KaTMID.

1. Eligibility for Returns

We accept returns for items that meet the following criteria:

• The item is in its original condition, unworn, and with all tags attached.
• The return request is initiated within 7 days of receiving the product.
• The item is not listed under our non-returnable items.

2. Initiating a Return

To start a return, please follow these steps:

1. Login to your KaTMID account.
2. Go to the “Orders” section and select the order containing the item you wish to return.
3. Click on the “Return” option and follow the instructions to complete the return request.

3. Return Shipping

Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., wrong item shipped). We recommend using a trackable shipping method to ensure the safe return of the item.

4. Refunds

Once we receive your returned item and inspect it, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase. Please allow up to 7-10 business days for the refund to reflect in your account.

5. Contact Us

If you have any questions or need assistance with the return process, please contact us. Our dedicated customer support team is ready to assist you.

KaTMID values your trust and is committed to providing a hassle-free shopping experience. We hope you love your purchase, but in case you need to make a return, we are here to make the process as smooth as possible.

Need help?

Contact us for questions related to refunds and returns.